Booking conditions
Booking conditions
These are our booking conditions in full.
1. Website and accuracy
Whilst every effort has been made to ensure that the website and adverts are accurate, we cannot be held responsible for changes or matters outside our control. All information is given in good faith, but no warranties are made regarding information provided, either written or oral. We have no control over external websites.
2. Booking, payment and cancellation
Bookings can be made through the website, providing a non-refundable deposit of €100 - €200 per stay (double for stays of 14 nights or more), or if you are booking less than 8 weeks before arrival, the full price. Upon booking you will receive a confirmation email also requesting further information including the number of guests and any options chosen.
Your accommodation will be prepared for the number of guests booked. Please inform us of any changes to the number of guests and we will accommodate you if possible. Please note that the number of persons per accommodation cannot be exceeded unless children's cots are required for infants.
The final payment is due 8 weeks before your holiday start date. A reminder email will be sent to you 10 weeks before your holiday start date. There is no cancellation charge if made more than 8 weeks from your holiday start date. There will be no refund within 8 weeks before arrival unless we are able to rebook the accommodation on the same dates at the same price. If the full amount is not received by the due date, we reserve the right to cancel the booking.
It is recommended that you take out insurance to protect the risk of cancellation from the time of booking and for medical, baggage cover etc. Should a gîte be unavailable on the day stated, due to unforeseen circumstances, every attempt will be made to relocate the guests. If this is not possible, all rent monies will be refunded without question, but no further liability will fall upon the owners.
3. Prices
Prices are per week (or per night for low and mid-season) per accommodation and are inclusive of electricity, gas, water and the provision of bed linen, pool towels and bath towels.
Tourist tax: from €0.75 to €2.50 per adult, per night, paid locally either with the final payment or during your stay. Amount advised on the booking form
4. Your responsibilities
Your property will be cleaned before your arrival, and we respectfully ask you to remember that you are staying in someone else's home and to leave it clean and tidy when you depart. Any breakage should be reported to the owners in order that it can be rectified before the following guests arrive.
5. Check-in and check-out
Check-in is from 16.00 hours. Check out is by 10.00 hours. Early check-in and late check out is possible if available, for a fee to be agreed, and notified before arrival.
6. Problems
In the event of any problems arising, either on arrival or after occupation has commenced, any issues should be brought to the attention of the owners immediately so that remedial action, where necessary, can be taken as soon as practical. We will do everything possible to deal with any issues both quickly and effectively. We retain the right to enter the property at any reasonable time to deal with any issues and to carry out any repairs deemed necessary to the property or equipment. Whilst every possible effort will be made to maintain the pool and household equipment in good order for the enjoyment of our guests, we cannot accept liability in the event of any unforeseen circumstance but would ask you to bear with us whilst we attempt to rectify the problem.
7. Swimming pools
Open May to September. No swimming between 21.00 hours and 09.00 hours. No drinking glasses or bottles to be used around the pool (plastic only please). Please shower to remove all sun creams before swimming. Children to always be under parents' supervision as we cannot be responsible for their safety as there is no lifeguard on duty.
8. Smoking
Smoking, e-cigarettes and vaping are only permitted outside in your private garden and not inside your accommodation or in public areas.
9. Pets
Pets are welcome with prior agreement charged at €25 per stay. A maximum of 2 dogs per booking, dogs must be always kept on a lead when outside of your enclosed garden area and they must not be allowed in the pool areas. You are required to clean away all mess from your dog before departure and any damage caused by the pet will be chargeable. If your pet shows unacceptable or aggressive behaviour we reserve the right to ask you to leave immediately without a refund.
10. Parking
There is ample car parking which is free. Vehicles and contents are left at the owners' risk. Electric car charging (domestic, Green Up, 2-pin surge protected outdoor socket) is available on request. €15 for overnight charge, or to be agreed.
11. Governing law
These conditions are governed by French law.
A question?
Write to James and Kate
Dates, a celebration, a retreat, more than one gîte: tell us what you have in mind and we will help.